a. Customer Dispute Form (CDF). Click here for CDF
b. Incident letter (specifying complete detail) addressed to the Bank (Hindi/English).
c. Police intimation letter of the incident (either physical stamped copy or an email intimation)
d. FIR if the transaction value is above Rs. 20,000/-
e. For transactions outside India we would also need following documents:
• Passport copy (All pages)
• If passport is not available a signed declaration is required