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Report A Fraud Or Dispute

What are the timelines involved at various stages


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Home > Report A Fraud Or Dispute > Report A Fraud > Debit And Credit Cards > What are the timelines involved at various stages

a. Report: You need to report the unauthorised transaction within 3 working days to ensure zero liability for all third party breaches.
b. Document Submission: Submit above documents within 30 days from the date of transaction reporting, deviation from the stipulated timeframe may lead to rejection. 
c. Resolution Timelines: Regulatory prescribed timeframe is up to 90 days for us to provide an appropriate resolution.