During the course of investigation, in case any documents need to be submitted, the concerned team will ask for the necessary documents via email, SMS.
All we need is the enclosed Card Holder Dispute Form. Click here to get the CDF.
We may also require the following documents from you to conclude the disputed transaction, so it would be good if you can keep the below documents handy:
a. Delivered goods or services rendered do not match the description: A document that supports your claim. If the merchandise is returned, provide proof of return, such as a courier or postal slip, etc.
b. If the transaction was cancelled but refund not received: Provide a credit slip, refund note, and merchant confirmation of the cancellation and refund.
c. Payment for goods / services made through other means: Alternate proof of payment (cash receipt, bill, cheque receipt, other card charge slip, other card statement).
d. Cancelled membership, subscription or reservation: Cancellation letter sent to the merchant.
e. Ordered goods / services not received on time: Communication with the merchant for order status.
Report A Dispute
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