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Report A Fraud Or Dispute

What is a Disputed Transaction

A disputed transaction is one where a customer questions the validity of a transaction initiated through his/her registered Debit/Credit Card account.  

Customers may report a disputed transaction for various reasons, as mentioned below: 

  • Unauthorized transactions 
  • Excessive charges 
  • Failure by the merchant to deliver goods/products 
  • Defective goods/products
  • Dissatisfaction with the product(s) or service(s) received 
  • Billing errors 

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