Customer Education and Awareness

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Customer Education and Awareness

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Customer Education and Awareness

As part of the Reserve Bank of India’s (RBI) initiatives to enhance the level of financial education and awareness amongst customers, the Consumer Education and Protection Department (CEPD), RBI has launched a PAN India Intensive Awareness Campaign.

The objective behind the said campaign is to enhance public awareness on financial customer rights, Internal Grievance Redress (IGR) as well as the Alternate Grievance Redress (AGR) mechanism of RBI, Safe Digital Banking Practices, Steps to be taken if a fraud occurs, etc.

Axis Bank, in its designated capacity, will actively promote this campaign through various channels of communication to its customers as well as the general public. This section includes various documents shared by the RBI from time to time for awareness programs being conducted PAN India in addition to the topics mentioned earlier.

a. Nationwide Intensive Awareness Program - I

b. Nationwide Intensive Awareness Program - II

c. Fraud Awareness Campaign

#Banking Dhyaan Se

Escape the Fraud – Impersonation Scam

UPI Frauds

Safety Digital Banking Tips by Axis Bank

d. Presentations

e. Fraud Awareness and Safe Banking Practices

BE(A)WARE – English

Consumer Awareness – Cyber Threats and Frauds

Enhancing Security of Card Transactions

Raju and Forty Thieves

Cyber Awareness on NCCRP Portal

f. Grievance Redressal at Axis Bank

To know more about the Internal Grievance Redressal Policy, click here

To file a complaint with RBI

Visit https://cms.rbi.org.in

Call the Toll Free Number 14448 (Monday to Friday, 9:30 am to 5:15 pm, Excluding National Holidays).

Send a physical complaint: Letter/post to Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector -17, Central Vista, Chandigarh – 160017. Visit https://cms.rbi.org.in for more details on the required format.

To report a Cyber Crime:

Dial helpline number 155260 or 1930 or report the incident on National Cybercrime Reporting Portal (www.cybercrime.gov.in).

Harmonisation of TAT

Limiting Liability of Customers in Unauthorised

g. Farmers

Farmers – English

h. School

School – English

i. Senior Citizens

Senior Citizens – English

j. Self-Help Group

Self-Help Groups – English