Customer Education and Awareness
As part of the Reserve Bank of India’s (RBI) initiatives to enhance the level of financial education and awareness amongst customers, the Consumer Education and Protection Department (CEPD), RBI has launched a PAN India Intensive Awareness Campaign.
The objective behind the said campaign is to enhance public awareness on financial customer rights, Internal Grievance Redress (IGR) as well as the Alternate Grievance Redress (AGR) mechanism of RBI, Safe Digital Banking Practices, Steps to be taken if a fraud occurs, etc.
Axis Bank, in its designated capacity, will actively promote this campaign through various channels of communication to its customers as well as the general public. This section includes various documents shared by the RBI from time to time for awareness programs being conducted PAN India in addition to the topics mentioned earlier.
a. Nationwide Intensive Awareness Program - I
b. Nationwide Intensive Awareness Program - II
c. Fraud Awareness Campaign
#Banking Dhyaan Se
Escape the Fraud – Impersonation Scam
Safety Digital Banking Tips by Axis Bank
e. Fraud Awareness and Safe Banking Practices
BE(A)WARE – English
Consumer Awareness – Cyber Threats and Frauds
Enhancing Security of Card Transactions
Raju and Forty Thieves
Cyber Awareness on NCCRP Portal
f. Grievance Redressal at Axis Bank
To know more about the Internal Grievance Redressal Policy, click here
To file a complaint with RBI
Call the Toll Free Number 14448 (Monday to Friday, 9:30 am to 5:15 pm, Excluding National Holidays).
Send a physical complaint: Letter/post to Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector -17, Central Vista, Chandigarh – 160017. Visit https://cms.rbi.org.in for more details on the required format.
To report a Cyber Crime:
Dial helpline number 155260 or 1930 or report the incident on National Cybercrime Reporting Portal (www.cybercrime.gov.in).
Harmonisation of TAT
Limiting Liability of Customers in Unauthorised
Farmers – English
School – English
i. Senior Citizens
Senior Citizens – English
j. Self-Help Group
Self-Help Groups – English
k. Small Entrepreneur
Small Entrepreneur – English
Farmers – Hindi
School Children – Hindi
Senior Citizens – Hindi
Small Entrepreneur – Hindi