queriesresolved*

1,417,718

You will be redirected to Internet Banking Login Page.

Do you want to continue?

You will be redirected to Internet Banking Login Page.

Do you want to continue?

You will be redirected to Internet Banking Login Page.

Do you want to continue?

You will be redirected to Internet Banking Login Page.

Do you want to continue?

You will be redirected to Internet Banking Login Page.

Do you want to continue?

Report A Fraud Or Dispute

Fraud Awareness Repository

Nationwide Customer Awareness Program – 1st to 30th November, 2022 – An initiative by RBI

As part of the Reserve Bank of India’s (RBI) initiatives to enhance the level of financial education and awareness amongst customers, the Consumer Education and Protection Department (CEPD), RBI has launched a PAN India Intensive Awareness Campaign from 1st to 30th November, 2022.  

The objective behind the said campaign is to enhance public awareness on financial customer rights, Internal Grievance Redress (IGR) as well as the Alternate Grievance Redress (AGR) mechanism of RBI, Safe Digital Banking Practices, Steps to be taken if a fraud occurs, etc. 

Axis Bank, in its designated capacity, will actively promote this campaign through various channels of communication to its customers as well as the general public. This section includes various documents shared by the RBI from time to time, the Schedule of Events for awareness programs being conducted PAN India in addition to the topics mentioned earlier. 

a. Presentations

English

Hindi

Bengali

Gujarati

Punjabi

Assamese

Khasi

Malayalam

Nagamese

Tamil

Konkani 

Marathi

Manipuri 

Mizo 

Oriya 

Kannada 

Nepali

Telugu


b. Region wise Schedule for Awareness Camps

Below are the region-wise schedules for the Awareness Camps being conducted across the country. Details of the events like location, date and time are mentioned.

Gujarat

PAN India Schedule

c. Fraud Awareness and Safe Banking Practices

BE(A)WARE – English

Consumer Awareness – Cyber Threats and Frauds

Enhancing Security of Card Transactions

Raju and Forty Thieves

Cyber Awareness on NCCRP Portal


d. Grievance Redressal at Axis Bank

To know more about the Internal Grievance Redressal Policy, click here

To file a complaint with RBI 

Visit https://cms.rbi.org.in

Call the Toll Free Number 14448 (Monday to Friday, 9:30 am to 5:15 pm, Excluding National Holidays).

Send a physical complaint: Letter/post to Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector -17, Central Vista, Chandigarh – 160017. Visit https://cms.rbi.org.in for more details on the required format.

To report a Cyber Crime:

Dial helpline number 155260 or 1930 or report the incident on National Cybercrime Reporting Portal (www.cybercrime.gov.in).

Harmonisation of TAT

Limiting Liability of Customers in Unauthorised


e. Farmers

Farmers – English


f. School

School – English

g. Senior Citizens

Senior Citizens – English

h. Self-Help Group

Self-Help Groups – English

i. Small Entrepreneur

Small Entrepreneur – English

j. Hindi

Farmers – Hindi

School Children – Hindi

Senior Citizens – Hindi

Small Entrepreneur – Hindi


k. Fraud Awareness Campaign

#Banking Dhyaan Se

Escape the Fraud – Impersonation Scam

UPI Frauds

Safety Digital Banking Tips by Axis Bank 

great!

Thank you for your feedback