Axis Bank

NRI Services

Welcome Kit

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What does the NRE / NRO Welcome Kit comprise?
Contents for an NRE / NRO Welcome Kit is as listed below: 
a. Welcome letter 
b. Debit Card (wherever Applicable) 
c. Cheque Book (wherever Applicable) 
d. Product Guide 
e. Code of Bank's commitment to Customers
f. Terms and Conditions Service Charges & Fee 
g. Most Important Terms & Conditions of Debit Card

I have not received my Welcome Kit. What do I do? 
The Welcome Kit will be delivered to your communication address within 7-10 working days from account opening.
An SMS is sent to your registered mobile number once your Welcome Kit is dispatched. 
In case the Welcome Kit is not delivered to your communication address, it will be returned to your Home Branch (where you opened your account) & you could visit them to know the status of your Welcome Kit.

I have not received the complete Welcome Kit / I received the Welcome Kit but it was in a tampered condition. What do I do?
Please visit your Home Branch with the Welcome Kit received, Branch will take the necessary action and place a request for a replacement kit.

Need help?

Click here  to find a list of our NRI contact numbers.

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